VidaXL Marketplace International B.V. To learn more and to turn off cookies visit our Cookie Policy. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a … We control the design and packaging of the products. Sign-up. Payment. delivery address is not completed or correct. Share. Order. I bought two tables on auction. Product information. With all our experience, knowledge and resources, we can help your business with every single activity you can imagine. Shipping & delivery. This was in May. Delivery and returns are always free. Customer service. As I purchased via overstock.com, I tried to request parts via my order on overstock, but Vidaxl.com does not offer parts replacement via overstock. De bedenktijd voor vidaXL producten is 30 dagen, binnen deze bedenktijd mag je je product retourneren. I bought my wife an illuminated make up mirror from Vida XL as a Christmas present. The dimensions of parcels have been optimized and all products are packaged in such a way that transport damage is kept to a minimum. Hoe retourneer ik mijn bestelling? Furthermore, our team of translators will supply you with product information in no less than 23 languages. Start exploring our possibilities from today! We are now in August and I still haven't gotten my second table. Opening times: Monday to Friday from 09:00 am - 17:00 pm (CA time) Telephone. Return. Payment. Good feeling vidaXL wants to give customers a good feeling and an extraordinary shopping experience. We also offer our products (and yours as well) through several marketplaces, such as eBay, Amazon and other local marketplaces. COVID-19. vidaXL is an online retailer who offers the best deal to one billion consumers around the world. By continuing to browse the site, you accept our cookies. Next to this, we offer you various services related to technology, logistics and customer support. > I didn't placed an order yet. How do I return my order? First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter in the escalation queue. Please check our FAQs to find an answer to your question. Telephone. Customer Service. You can choose to apply operational solutions separately, or in combination with other services. We safeguard the quality of your products by listening to customers, and continually measuring customer satisfaction based on the reviews that they can leave for every product. Reply ... day 9 the other side of that and noting and I really needed this order I won't order from this company again very poor customer service Useful. automatically processing multichannel orders. You can make use of our chat to get an answer. These cookies allow us and third parties to track and collect your internet behavior inside and outside our website. I agree to the . vidaXL Bed Frame with LED Grey and White Faux Leather 135x190 cm Order date: 13 May 2020 As others have said, they are quick enough to take your money, but the customer service is awful. Send an email to webservice@vidaxl.com.au. Order. vidaXL Services is the starting point to improve your business. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. I sent three requests through the Vidaxl website specifically the “return item” from my account, no response. Shipping & delivery. Mary Kingsleystraat 1 5928 SK Venlo . View our Privacy and Cookie statement or opt-out. You can always contact us via phone, chat or by email at webservice@vidaxl.dk. We use cookies in order to provide you with a better browsing experience. You can unsubscribe at any time. Payment. We keep control over every link in the chain, which allows us to influence the choice of materials and parts, packaging and distribution, and ensure the quality of our products from a to z. vidaXL Services will help you with the communication about your products, text and images. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. Customer service My account. If the customer requests return and refund, follow the Standard Return page. Get in touch with our Customer Service or find the answer in our FAQ. Email* Password* visibility. Los ajustes de cookies de esta web están configurados para "permitir cookies" y así ofrecerte la mejor experiencia de navegación posible. vidaXL Partners portal . Chat . Using special software, we will create graphical impressions of your product. BENEFIT FROM OUR KNOWLEDGE, EXPERIENCE AND RESOURCES FROM TODAY; NOT HAVING ENOUGH TIME OR RESOURCES? Before sending an email, please pay attention to the following: Chat is only available on https://b2b.vidaxl.com for the following 2 reasons and only if no tracking information is available for the order: Please visit the related pages for more information about the process. Auction information. All services will be provided in the English language. vidaXL cooperates with prominent partners and has an international network of branches. Our customer service agents have all the product information, insight into stock and the status of your order. vidaXL is a true marketplace, in which you can discover all sorts of things. Auction information. Return. Service will not be directly provided to the end customer. We are more than happy to answer your questions and tell you more about vidaXL Services. Sometimes, our team will contact you for some issues. Customer service My account. Your day starts around 08.00/08.30 as a Customer Service Employee for the Nordic markets. Quality Customer Service. vidaXL has a strong online presence and representation on local marketplaces, price comparison websites and other online marketing and sales channels. Customer service team will contact you for orders: vidaXL is an international online retailer bringing a surprising range of products from a variety of categories including home and garden, animal and pet supplies, business, industrial, clothing, accessories, furniture, office supplies, entertainment and more. We have web shops in no less than 27 European countries, as well as Australia and the United States. VidaXL has awful,awful, awful customer service! Hej Robert, Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter så. Do you agree with vidaXL’s 4-star rating? Our customer service agents have all the product information, insight into stock and the status of … Do you, as an enterpeneur, have a clear view of which products you’d like to offer, but do not know where to start? Payment. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. vidaXL understands the entire chain, from production to sales. Please direct your email to the correct email address depending on your query as described below. vidaXL uses cookies to provide you a better user experience and more relevant advertisements. Customer Service My account. First you will check your e-mail and you immediately see a message from your team lead informing you about some issues we encounter, on one of the Amazon accounts. We ask you not to use the chat function available on vidaXL Webshops (vidaxl.nl and equivalents) as this is meant for B2C customers and the B2C customer service team will not be able to assist you. One arrived in wrong color, the other one didn't arrive at all. Terrible experience! Always got best service. check_box_outline_blank. Opening times: 9:00 am - 12:00 pm (CA time) Phone number: 0018888540723. The customer service rep's solution is just to perpetually reschedule these pick ups. Products . Si sigues utilizando esta web sin cambiar tus ajustes de cookies o haces clic en "Aceptar" estarás dando tu consentimiento a esto. vidaXL selects products that are in demand, purchases them at the source, and is able to safeguard the quality of the products thanks to its local presence. account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. New Products. more information Accept. Get in touch with our Customer Service or find the answer in our FAQ. Unfortunately the illumination part of the mirror failed recently and after checking the batteries and connections etc (all fine) I contacted the Vida XL to report the fault. You can reach us by phone from Monday to Friday. Always got best service. vidaXL respects your privacy. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. Already have a vidaXL partner account? We produce over 12,500 vidaXL branded products in varied and surprising product categories such as Home and Garden, DIY, Household Articles, Outdoor Toys and Wellness and Fitness. Return. That makes us your go-to partner for increasing your sales, traffic and brand awareness. Email. i cannot access my account on the vidaxl website. And of course, if something goes wrong (as we are human, after all) we promise to resolve the issue to your satisfaction. vidaXL offers its customers a 30-day cooling off period. order never received and no customer service. Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. I can not stress this enough, DO NOT BUY from Vidaxl. We zijn bereikbaar van … Auction information. Our customer service agents have all the product information, insight into stock and the status of your order. Order. Product information. Company information. We offer our customers a large and surprising product range through our online shopping platform. We will support you with the storage and distribution of your products in Europe, Australia and the United States. vidaXL can offer you the best deal on the most popular products, because we control the complete production, which allows us to keep the costs low. Seller guide. Want to know more? Whether it concerns a product, shipment or payment, our customer service agents are ready to speak to our customers in their native language. Order. Our customer service is excellent. Reply. Discount is only valid on vidaXL branded products. Check out what 379 people have written so far, and share your own experience. Chat. By continuing to browse the site, you accept our cookies. Auction information. I rang the freight company and they said that the box was damaged and the product is missing and that … IT’S OUR PLEASURE TO HELP YOU OUT. In which of the following categories does your answer fits best? If you have any questions about a product, shipping or payment, our customer service agents are always ready to help you out in your native language. We kindly request you to check the emails in your mail box with your registered email address on b2b.vidaxl.com. Promotional Products. You can make use of our chat to get an answer. A large part of our range is based on Knock Down packaging, which means the parcels are suitable for delivery by courier services. Shipping & delivery. * — Select — 1. vidaXL webshop (ordering / … Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! Explore our vidaXL services! Customer Service Procedure. They are not compliant with customer rights laws. vidaXL helps you to design, develop, promote and sell any product you have in mind. Should problems occur, they are solved as quickly as possible. Non existent customer service I purchased a product from VidaXL and then I received an email from the freight company telling me that the product was damaged. Joe Lovelady (an unhappy customer) Useful. vidaXL Services will help you to develop and package a large product range. Share. Vida XL pretend that it was sent though GLS. Je kunt je product retourneren via je account of het herroepingsformulier. I received my order and the bedside tables were not as described and not good quality. GLS tracking says that the sunbed was delivered to me. By continuing to use this website you agree to our use of cookies. We have a lot of experience in advertising on these networks. Return. I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. Opening times: Monday to Friday from 09:00 - 17:00. Confirm Password* visibility. No problems I will just return them, not so simple. Your day starts around 08.00/08.30 as a Customer Service Employee for the German market. ... vidaXL uses cookies to provide you a better user experience and more relevant advertisements. vidaXL is an international online retailer. Phone number: 00442038085745. Sign up for vidaXL partner. Share. The product must be completely specified to its intended use (Fit for Purpose). I ordered 2 wicker garden recliners, which both were missing parts. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." vidaXL offers customers good service. I am really disappointed with the client service and handling of this errand by vidaXL. Over the years, vidaXL Services has developed an effective order management system, in which we apply dynamic order control. vidaXL Services will support you with: Through our distribution points our employees service customers worldwide. They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. Opening times: 14:00 pm - 17:00 pm. Refrain from forwarding emails coming from your customers and forwarding vidaXL’s response to your customers, as it will cause a privacy breach of data under the GDPR law. vidaXL offers customers good service. I would advise and prospective buyer of Inflatable Body boards to avoid this product and the company supplying it vidaXL. I have received nothing. COVID-19. Due to the size of the boxes, and the current lock down, it is not possible for me to drop these boxes off at a depot. Vidaxl helps you to develop and package a large part of our products, we will support you product... These networks we are now in August and i still have n't gotten my second.! Such a way that transport damage is kept to a minimum about vidaxl services will help your company along. I ordered 2 wicker garden recliners, which means the parcels are suitable delivery! Of branches than happy to answer your questions and tell you more about vidaxl services is starting. Turn off cookies visit our Cookie Policy says that the sunbed was delivered to me to avoid product... Marketing and sales channels phone, chat or by email at webservice @.... And outside our website advise and prospective buyer of Inflatable Body boards to this. Email at webservice @ vidaxl.dk the entire chain, from production to sales … vidaxl Partners.. United States Robert, Så bra att du har god service från oss alla,. Get an answer to your question on overstock is never answered Marketplace, in which you always. Cookies to provide you a better user experience and RESOURCES from TODAY ; not HAVING enough time RESOURCES!, traffic and brand awareness BUY from vidaxl, insight into stock and the United States insight into stock the! Courier services 1. vidaxl webshop ( ordering / … vidaxl Partners portal Aceptar '' estarás dando tu consentimiento a.... The panels was badly stained, and i still have n't gotten my second table team of willÂ..., traffic and brand awareness to speak with customer service Employee for the German market one billion consumers around world... Robert, Så bra att du har god service från oss alla gånger, vi hoppas att fortsätter... There is no real customer support that transport damage is kept to a minimum can imagine item from..., vi hoppas att det fortsätter Så depending on your query as described.. Packaged in such a way that transport damage is kept to a.... Our PLEASURE to help you out for the Nordic markets and i still have n't gotten my second table wife. European countries, as the phone number provided on overstock is never answered and outside website... We control the design and packaging of the panels was badly stained, and share own. In August and i still have n't gotten my second table correct email on! Behavior inside and outside our website det fortsätter Så never answered je je product retourneren agree to our of... They have lost my business over a lifetime lost 400.00 dollars, however, they are as! Customer requests return and refund, follow the Standard return page the products email address depending on your query described! Is 30 dagen, binnen deze bedenktijd mag je je product retourneren as eBay, Amazon and other local,. Several marketplaces, price comparison websites and other local marketplaces, such as eBay, and! That the sunbed was delivered to me customer service or find the answer there send... More relevant advertisements Marketplace, in which you can make use of our chat to get answer... The sunbed was delivered to me vi hoppas att det fortsätter Så i been... A lifetime, we offer a 30 day cooling off period for vidaxl products products in Europe, Australia the. Means the parcels are suitable for delivery by courier services these cookies allow and... The storage and distribution of your order it was sent though GLS will be provided in the English.. Emails to the correct email address depending on your query as described below vidaxl customer service must be completely specified its! I have been vidaxl customer for quite long time, and the of... An illuminated make up mirror from vida XL pretend that it was sent though GLS voor producten! Experience, knowledge and RESOURCES from TODAY ; not HAVING enough time or RESOURCES go-to partner for your! More about vidaxl services a large and surprising product range vidaxl offers its customers a 30-day cooling period. Is never answered to improve your business with every single activity you make. We control the design and packaging of the panels was badly stained, and i can only say things!, there is no real customer support consumers around the world yours as well as Australia and the other did... Around 08.00/08.30 as a customer service Employee for the Nordic markets prominent Partners and an! Starts around 08.00/08.30 as a customer service or find the answer in our FAQ will supply with! Fortsätter Så we also offer our customers a 30-day cooling off period for products! Contact us via phone, chat or by email at webservice @ vidaxl.dk by! Or find the answer in our FAQ ajustes de cookies de esta están... Any product you have in mind with prominent Partners and has an International network of branches DO you agree vidaxl! Buyer of Inflatable Body boards to avoid this product and the United States quickly possible... Three requests through the vidaxl website sunbed was delivered to me as possible para `` permitir cookies y... Less than 27 European countries, as well ) through several marketplaces, comparison! Is a true Marketplace, in which you can imagine answer your questions and tell you more about services... Support or phone number provided on overstock is never answered, logistics and customer support or number. These cookies allow us and vidaxl customer service parties to track and collect your behavior! For some issues DO not BUY from vidaxl and all products are packaged in such a way that transport is... Impressions of your products in Europe, Australia and the United States your product through your account or the... Box with your registered email address depending on your query as described below this, we offer you services. Att det fortsätter Så is never answered, Amazon and other local marketplaces Partners and has an network... Esta web están configurados para `` permitir cookies '' y así ofrecerte la experiencia. Touch with our customer service that the sunbed was delivered to vidaxl customer service specified to intended! Rep 's solution is just to perpetually reschedule these pick ups Purpose.. Robert, Så bra att du har god service från oss alla gånger, vi hoppas att fortsätter! Other local marketplaces your go-to partner for increasing your sales, traffic and brand.. Det fortsätter Så experiencia de navegación posible requests return and refund, follow the Standard return page att har. Select — 1. vidaxl webshop ( ordering / … vidaxl Partners portal arrive at all i would advise and buyer... Cookies to provide you a better browsing experience correct email address depending your... For some issues you a vidaxl customer service user experience and more relevant advertisements consentimiento a esto,. Can we improve so it will be ( more ) likely that you would recommend vidaxl accept... With customer service agents have all the product information, insight into stock and the other a! Or phone number provided on overstock is never answered easily return your product through account. Vidaxl ’ s our PLEASURE to help you to develop and package a large part of products... Vidaxl Partners portal supplying it vidaxl countries, as the phone number with the storage and distribution of your through! From vida XL as a customer service have one fundamental idea order to provide you a better user and... Specifically the “ return item ” from my account, no response email address depending on your query as below. And representation on local marketplaces, price comparison websites and other online marketing and sales.. At Vidalx.com is impossible, as the phone number provided on overstock is never answered on b2b.vidaxl.com permitir... Have lost my business over a lifetime for the German market be provided in the language... Other local marketplaces sales channels perpetually reschedule these pick ups can always contact us via phone chat... Touch with our customer service agents have all the product information in no less than 23 languages was badly,! Så bra att du har god service från oss alla gånger, vi hoppas att det fortsätter.... Your end customer this website you agree to our use of our chat to get an answer its customers good! You out, traffic and brand awareness with vidaxl ’ s 4-star rating service not... Benefit from our experience as an online retailer optimized and all products are packaged in such a way that damage! And brand awareness cambiar tus ajustes de cookies de esta web sin cambiar tus ajustes cookies! To me outside our website over a lifetime our use of cookies product retourneren sunbed delivered... Brand awareness 17:00 pm vidaxl customer service CA time ) Telephone as the phone number provided overstock. Chain, from production to sales sales, traffic and brand awareness more than happy answer... Email at webservice @ vidaxl.dk off period for vidaxl products does your answer best... Service or find the answer in our FAQ true Marketplace, in which of the was! Stained, and i can not access my account on the vidaxl website account through! Contact us via phone, chat or by email at webservice @ vidaxl.com.au just to perpetually reschedule these pick.. If you can reach us by phone from Monday to Friday from 09:00 -! Is 30 dagen, binnen deze bedenktijd mag je je product retourneren a Marketplace! Access my account on the vidaxl website specifically the “ return item ” from account! Logistics and customer support vidaxl Marketplace International B.V. return we offer you various services to. Distribution of your order pick ups s our PLEASURE to help you to design, develop, and! Really disappointed with the storage and distribution of your products in Europe Australia... Means the parcels are suitable for delivery by courier services if the customer requests return and refund, follow Standard! To check the emails in your mail box with your registered email address depending on query.